Sage Pay is the union of Protx, the fastest growing payment service provider (PSP) and Sage, one of the UK's most trusted business brands.
How do I know if my payment has gone through?
When you pay for your order you will be sent to either a successful payment page or a failed payment page on our website. You will also receive a confirmation email from the Sage Pay system which confirms the status of your transaction.
I received an error code, what do I do?
If you receive an error code during the transaction process, please email this code to firstname.lastname@example.org and we will advise you on how to proceed.
How do I know my details are secure?
Sage Pay is audited by an independent auditor on a regular basis to ensure that we comply with the latest security standards set out by Visa and MasterCard. If you have processed your order online using the payment pages hosted by Sage Pay, please locate and click on the padlock image which can be found on our payment pages to confirm that your details are collected in a secure environment.
The padlock is located in a different area of the payment page screen depending on the internet browser you are using â€" it can normally be found in the bottom right hand corner of the screen, at the top of the screen next to (or inside) the address bar or at the very top right hand corner of the screen. This padlock shows that your details are collected using 128 bit SSL technology.
Once you have entered your card details, Sage Pay will securely send these details to the bank to be authorised. This is a completely secure process and we ensure that your details cannot be accessed by a third party.